Meeting the Customers' Need
Meeting the Customers’ Need
Once again, SERVPRO of Lombard/Addison has risen to the challenges of meeting our customers’ needs. During a mold remediation project for a school library, it was necessary to remove the only two heaters available in that room. Unfortunately, there was mold on the wall in that area and it was also known that the flooring underneath was positive for asbestos. Keeping in mind that we were already into December, the cold winter approaching dictated that we keep the room warm while the heaters were out of service.
We brought in a Phoenix FireBird Compact 20 Electric Heater that offers powerful, safe on-demand heat. This machine provided continuous heat throughout the remediation and abatement project inside the library. The heater was used for over one month to ensure that heat was provided to the room as the weather outside turned colder. We were able to keep steady heat in the library, which was about a 1900 sq ft area.
The heater is loaded with safety features and is fully NEC-compliant for continuous operation. We had peace of mind knowing that we were temporarily heating a building for a school while children and teachers were able to continue with their normal days.
Had it not been for the safe heating method we were able to provide, the school schedule could have been disrupted. The temporary heater performed wonderfully during the entire project and the teachers and staff could not have been happier.
Meeting the challenges of our customers’ needs is what we do. Once again, we were able to provide solutions and show our customers what it means to choose SERVPRO of Lombard/Addison.
Why You Should Trust SERVPRO of Lombard/Addison
Our Crew Chief, David, is happy he got his certification renewed this year!
When a disaster strikes, the last problem you want is to worry about the people coming in and out of your home. SERVPRO of Lombard/Addison has taken the proper steps to ensure you have the safest and most qualified crew performing services in your home or business located in Lombard, Addison, Villa Park, Glen Ellyn, and Oakbrook Terrace. Our employees are IICRC certified (Institute of Inspection Cleaning and Restoration Certificate). An IICRC certification requires attendance to a 3 day course where they learn how to properly inspect and restore any damage caused by water, sewer back-ups, and contamination like mold. All the employees have a background check done upon hiring and annually. We want you to be able to focus on getting your home restored rather than stress about the people doing the work. SERVPRO has been restoring homes and businesses after water, fire, and mold damage for over 50 years. We have the experience and resources to help with any disaster.
SERPVRO'S 1-4-8 Policy
Why is SERVPRO the best restoration company? There are many reasons SERVPRO is the best, but the most important reason is we make our customers a priority. We have a system set up we call 1-4-8. Within 1 hour of the initial phone call our SERVPRO Franchise will be in contact with the customer to arrange for services. Within 4 hours of the initial call our Franchise will be on site to start work. Then, within 8 hours of onsite arrival we will inform the customer and adjuster the scope of work. This insures we are in communication with the customer, adjuster, and insurance agents throughout the entire mitigation process and everyone fully understands the scope of work to be performed.
Since our response is so timely and we are open 24/7 we can reduce the chances of secondary damages such as mold. Mold can grow in as little as 24 hours if the environment is right. Which means during a water loss every hour is precious.