Polar Vortex February 2019
January 30th the temperatures dropped to -22*F. The frigid temperatures caused any standing water in pipes to freeze and expand in the pipes. The expansion created holes and cracks. While the temperatures stayed below zero, the water stayed frozen in the pipes and there were no visible issues. During the next few days, the temperatures rose gradually, therefore; the water in the pipes started to melt. The melting water found all the cracks and breaks in the pipes. SERVPRO of Lombard/Addison started receiving calls for broken pipes and water damage to homes as early as January 30th. Our crews worked extremely hard to keep up with the demand of our services. One of the best parts of SERVPRO is the ability to ask for help. We were able to call our “Storm Team” in. Our Storm Team consists of franchises from all over the country that can spare a crew or two to come help with our disaster. Our helping hands were able to assist with all calls that were going to our national call center while we were able to focus on customers that were calling our franchise directly. We can proudly say our crews at SERVPRO of Lombard/Addison helped over 13 families and businesses the next few weeks after the freeze. You can trust us to be there for you for any restoration and remediation needs.