SERPVRO'S 1-4-8 Policy
Why is SERVPRO the best restoration company? There are many reasons SERVPRO is the best, but the most important reason is we make our customers a priority. We have a system set up we call 1-4-8. Within 1 hour of the initial phone call our SERVPRO Franchise will be in contact with the customer to arrange for services. Within 4 hours of the initial call our Franchise will be on site to start work. Then, within 8 hours of onsite arrival we will inform the customer and adjuster the scope of work. This insures we are in communication with the customer, adjuster, and insurance agents throughout the entire mitigation process and everyone fully understands the scope of work to be performed.
Since our response is so timely and we are open 24/7 we can reduce the chances of secondary damages such as mold. Mold can grow in as little as 24 hours if the environment is right. Which means during a water loss every hour is precious.